Staff Product Designer, HR Experiences

Gusto is seeking a Product Designer for its HR Experiences team to shape AI-native experiences end-to-end for small businesses. This role involves designing across everyday self-serve moments, AI guidance tools, and human expert handoffs within a hybrid work model based in New York, NY.

• 8+ years of product design experience owning and shipping work in a B2B SaaS environment, with robust craft across web
• Experience designing AI-enabled or conversational experiences shipped to real users while handling uncertainty, errors, and human override
• Experience in service design for products with two sides or multiple stakeholders, including real journey mapping and blueprinting
• Judgment to evaluate and direct AI outputs, knowing when to use them, when to override them, and how to raise the bar in high-stakes domains
• Comfort with ambiguity, framing the problem, scoping work, and proceeding without perfect information
• Well-developed collaboration and communication across design, product, engineering, and data

An experienced B2B SaaS product designer with a strong background in AI-enabled and service design who thrives in high-stakes, regulated environments and excels at ambiguous problem-solving.

Interested candidates should apply on the employer's official site.