Technical Account Manager

As a Technical Account Manager at Gusto, you will act as the single point of contact for support inquiries, guide customers through new product features, and serve as a subject matter expert for core products. You will manage a dedicated book of high-value accounts within the Dedicated Service team to build trust, resolve friction, and mitigate churn risk.

• 6+ years of customer experience with 1+ years of full-time experience in Payroll
• 2+ years of account management experience
• Proven ability to proactively and reactively support customers, driving success and loyalty
• Ability to synthesize and communicate complex subjects clearly both verbally and in writing
• Experience with Salesforce, Zoom/Google Meets, Google Suite, Google Calendar, Gmail, and scheduling tools
• Demonstrated AI fluency in a customer-facing role, including delegating repetitive work, crafting structured prompts, and critically reviewing outputs while applying compliance and data-privacy guardrails

Professionals with extensive customer service, account management, and payroll experience who excel in ambiguous situations, possess strong AI fluency, and are passionate about supporting small businesses.

Candidates apply on the employer's official site.