WFM Resource Management & Analytics

Gusto is looking for a Workforce Management Analyst to join their team in Denver, CO, or Scottsdale, Arizona. In this role, you will bridge planning and performance across scheduling and intraday operations while leveraging AI tools to build next-generation WFM tooling and workflows. You will collaborate closely with operations leaders to interpret performance signals, design automated systems, and drive strategic staffing decisions.

• 7-8+ years of contact center WFM experience spanning scheduling, intraday, and operational reporting
• Demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context, including hands-on experience building automations
• Strong analytical and data visualization skills with experience building dashboards and interactive reporting tools
• Demonstrated experience with WFM platforms and a track record of quickly learning and adopting new tools and technologies
• Experience owning WFM automation or tooling initiatives end-to-end
• Hands-on system administration and configuration experience with WFM and routing tools
• Familiarity with COPC, ICMI, and/or SWPP standards

An analytically-driven contact center professional with extensive WFM experience, strong AI fluency, and a passion for building automation tools who wants to scale operations at a growing company.

Candidates apply on the employer's official site.